Exclusive Enquiry Partner for Namibia Safaris

1. Service Description

Safari Options operates a travel enquiry platform that generates verified client enquiries for safari trips. Under the Exclusive Enquiry Partner subscription for Namibia Safaris, matching client enquiries for Namibia safari trips are delivered exclusively to the Partner. Enquiries are sent directly to the Partner's registered email address and are simultaneously recorded in the Partner's SafariOptions.com affiliate dashboard, where they can be tracked, managed and responded to in one place.

2. Exclusivity

The subscription is exclusive. For the duration of an active subscription, the Partner is the only operator to receive these exclusive enquiries for Namibia safaris. Exclusive enquiries are never shared with, sold to, or made available to any other operator. The Partner does not compete with any other operator for the same enquiry: each exclusive enquiry belongs to the Partner alone. Only one Exclusive Enquiry Partner position for Namibia safaris is made available at any time, and that position is granted to the subscribed Partner.

3. Month-to-Month Contract

This subscription is a month-to-month agreement with no fixed or minimum term. The subscription renews automatically each calendar month via the PayFast recurring subscription until cancelled. Either party may cancel the subscription by giving 30 (thirty) days' written notice. Upon cancellation by the Partner, exclusivity for Namibia safaris may be offered to another operator.

4. Subscription Fee and Payment

The subscription fee is R5,000 (five thousand South African Rand) per month, payable monthly in advance by PayFast recurring subscription. The Partner is responsible for maintaining a valid payment method. Failed payments may result in suspension of the service and of exclusivity.

5. Enquiry Guarantee — Minimum of 50 Verified Enquiries per Month

Safari Options guarantees the delivery of a minimum of 50 (fifty) verified enquiries per calendar month. All exclusive enquiries are generated in accordance with Meta (Facebook) and Google advertising policies.

6. Pro-Rata Adjustment for Shortfall

If fewer than 50 verified enquiries are delivered in a calendar month, the Partner's subscription fee for the following month will be charged on a pro-rata basis in proportion to the shortfall delivered. For example, if 45 of the guaranteed 50 enquiries are delivered, the following month's fee will be charged at 90% of the standard fee. No refunds are issued for the month in which the shortfall occurred; the adjustment is applied to the next month's fee.

7. Reporting Non-Response Leads

Partners may still report no-response leads ("bad leads") — enquiries where the client does not respond to the Partner's contact attempts. Bad leads are reported through the Bad Leads section of the Partner's affiliate dashboard. Safari Options reviews all reported leads. Verified no-response leads are reviewed in good faith and may be excluded from the monthly enquiry count or otherwise credited at Safari Options' reasonable discretion, taking into account the reason for the non-response and the contact attempts made by the Partner. Reporting a lead as a bad lead does not automatically entitle the Partner to a credit or refund.

8. Enquiry Details

Each exclusive enquiry will always contain the following verified client details:

• •Client's full name;
• •Verified email address;
• •Verified WhatsApp number;
• •Telephone number;
• •Country of residence;
• •Definitive travel date;
• •Maximum budget indicated;
• •Number of adults and kids indicated;
• •Travel plans indicated.

9. Source Markets

Exclusive enquiries originate from the following source markets:

• •United States;
• •Canada;
• •United Kingdom;
• •European Union countries;
• •Australia;
• •New Zealand.

Enquiries originating from Africa, Asia, the United Arab Emirates, South America and Colonial Islands, as well as enquiries missing key details (such as a WhatsApp number, definitive travel date or maximum budget), do not form part of the exclusive guarantee. These enquiries are made available in the general marketplace, where they can be purchased individually. All marketplace enquiries will always contain the client's name, telephone number, country of residence, email address and desired travel destination.

10. No Conversion Guarantee

Safari Options guarantees the delivery of verified enquiries, not bookings, revenue or conversions. Safari Options does not guarantee that any enquiry will result in a confirmed booking, and outcomes of the Partner's own sales process remain entirely at the Partner's own risk.

11. Advertising Compliance

All client enquiries delivered under this subscription are generated through advertising campaigns that comply with Meta (Facebook) and Google advertising policies. Safari Options reserves the right to modify, pause or replace advertising campaigns at any time in order to remain compliant with these policies, provided the monthly enquiry guarantee is met.

12. Use of Client Information

Client information supplied with each enquiry is provided solely to allow the Partner to prepare and deliver safari quotations. The Partner agrees to use client information only for this purpose, to comply with applicable data protection laws (including the Protection of Personal Information Act, 2013), and not to sell, rent or share client information with any third party.

13. Limitation of Liability

Safari Options' total liability arising from this subscription, in any month, is limited to the subscription fee paid for that month. Safari Options is not liable for any indirect or consequential loss, including loss of profit, revenue, goodwill or business opportunity. The pro-rata adjustment in clause 6 is the Partner's exclusive remedy for any shortfall in delivered enquiries.

14. Amendments

Safari Options may amend these Terms and Conditions from time to time. Partners will be notified of material amendments in advance, and continued subscription after the effective date of an amendment constitutes acceptance of the amended terms.

15. General

This agreement constitutes the entire agreement between the parties regarding the Exclusive Enquiry Partner subscription for Namibia Safaris. If any provision is held invalid, the remaining provisions remain in force. These Terms and Conditions are governed by the laws of the Republic of South Africa.